Patients will be triaged by a Healthcare professional on the same day MON - FRI

To make an appointment for morning surgery please telephone after 08:00.

Telephone Advice

The doctors will give you advice on the telephone. Please telephone the surgery on 01782 917840.  The doctor will call you back as soon as they are able to but will give priority to urgent calls.  If it is more appropriate for the doctor to call you back in the afternoon please inform the staff when requesting a call back.  Please make sure that we have a correct contact number for you.

If possible please try to telephone reception before 10am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

What is Extended Access?

Extended access is the offer, to registered patients of a practice, of pre-bookable appointments outside of core contractual hours, either in the afternoon or evening and at weekends

There are 5 locations of access ‘Hubs’ throughout Staffordshire:

• Hanley Primary Care Access Hub
• Haywood Hospital
• Leek Moorlands Hospital
• Bradwell Hospital
• Longton Cottage Hospital                                   

Appointments can be booked through the practice. Please call us on 01782 917840

For more information please click on the link belowhttps://www.northstaffsccg.nhs.uk/your-services/extended-primary-care-services